Return, Refund & Cancellation Policy
Our refund policy lasts 14 days, and only covers defective items or items damaged in transit. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
All orders placed are treated as a contract between us and you (the customer) and subject to the terms and conditions established on this website, including this refund policy. "Cooling Off Rule" does not apply to orders made over the internet therefore we reserve the right to cancel orders. Our Terms and Conditions supersedes any conflicting term as it applies to this policy.
To be eligible for a refund or exchange, you must first email us at firstname.lastname@example.org within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.
Proof of purchase (order number) will be required for returns.
Buyer is responsible for return shipping charges to our return address. Please consider a carrier that offers valid tracking information to ensure your package was delivered to us.
All returns are subject to a $15 disposal fee.
How to Initiate a Return
In order to return defective items or items damaged in transit, you need to first obtain an RMA (Return Merchandise Authorization) number. Shipments that are returned without an RMA number will not be eligible for a refund. To initiate a refund or exchange, please go to Contact Us and fill out the information requested. Please include the reason for return/exchange and order number.
Please note that orders in transit cannot be cancelled and a return cannot be initiated until the item has been returned and inspected.
Refund Process and Method of Refund
Once the return has been approved, you will be able to ship the item back to us for inspection and disposal. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If return/exchange is approved, your request will be processed within 3 business days.
Lost or Stolen Packages
PowerRebound™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, PowerRebound™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.